Privacy Notice.
AI Model Training and Data Collection
AIVE AI Systems does not use customer data submitted to AIVE Atlas Geo to train or fine-tune AI models. We use customer data only as necessary to provide and support the service, manage accounts, and send service-related communications.
Atlas Geo QGIS Plugin
Privacy Policy & Terms of Service
Version 0.7 | Effective date: 2026-09-18
1. Privacy Policy
Who we are
AIVE AI Systems Inc. ("AIVE", "we", "us") is the company behind ATLAS, a platform that aligns UAV and drone imagery to mapping imagery and returns georeferenced outputs. For the personal data described in this policy, AIVE is the data controller, meaning we decide why and how that data is processed.
We are incorporated at 1512 W 29th Street, Austin TX 78703, registration number (EIN) 33-4970333.
Questions about your data or this policy: privacy@aivesystems.com, and that this mailbox is monitored.
Privacy Contact:
AIVE AI Systems Inc.
Attention: Privacy Officer
1512 W 29th St, Austin, TX, USA
[privacy@aivesystems.com]
European Economic Area Representative:
AIVE AI Systems Inc.
Attention: EEA Representative
1512 W 29th St, Austin, TX, USA
[privacy@aivesystems.com]
United Kingdom Representative:
jo@leolion.co
Attention: UK Representative
1A Royal Parade, Tilford Road
Hindhead.
GU26 6TD
UK
Who this covers
Anyone who visits our site, signs up for ATLAS, or appears incidentally in uploaded drone imagery, such as people, vehicles or buildings. If you are in the EU or EEA, GDPR applies to how we handle your data.
What we collect
Account. Your email address, first and last name, and the country you declare when you sign up. Your password is held by our identity service as a hash and is never visible to us. We also hold session data.
Billing. Your plan, credit balance and transaction history. When card payments are enabled, a reference identifier linking your account to a payment processor record. We never receive or store raw card numbers.
Your uploads. The imagery itself, the location and camera information the drone embeds in it, any mission details you provide, and the georeferenced outputs we produce. The embedded information typically includes the coordinates, altitude, camera direction and time of each capture, which together describe where and when you flew. Drone imagery can incidentally capture people, vehicles and private property. We treat that as personal data and protect it accordingly. You remain responsible for ensuring your capture and upload comply with the law where the imagery was taken.
Usage data. IP address, request timestamps, job history, and which client or plugin version you are using. Our processing logs also record the coordinates and altitude of each job, together with its identifier, because that information is needed to diagnose failures.
Why we process it
| Purpose | Data involved | Legal basis |
|---|---|---|
| Run your account | Account data | Contract |
| Keep you signed in and secure | Identity data, tokens, IP address | Contract; legitimate interest |
| Georeference your imagery | Uploads and their embedded capture information | Contract |
| Manage processing capacity | Job records, timestamps, plan | Contract |
| Determine service eligibility | The country you declare, held in your account and in your access token | Legal obligation; legitimate interest |
| Billing and fraud checks | Billing data | Contract; legal obligation |
| Rate limiting and abuse prevention | Usage data, IP address | Legitimate interest |
| Support | Contact and account data | Contract |
| Legal compliance, such as tax and law enforcement | Account and billing data | Legal obligation |
| Service emails | Email address | Contract |
Availability by country
ATLAS is offered only in countries on our approved list. The country you declare when you create your account is recorded and carried in your access token, and our services check it automatically on every request. If your declared country is not on the approved list, access is refused.
This check is automatic and is applied uniformly to all accounts. It is based on the country you state yourself. We do not infer your country from your IP address or from your imagery, and we do not independently verify the country you declare.
This restriction is implemented to ensure compliance with applicable export control laws, trade sanctions, and regulatory obligations administered by relevant authorities (including US OFAC sanctions). Customers can view the current list of approved countries at https://www.aivesystems.com/approved-countries.
Who else sees your data
- Google Cloud. Hosts our infrastructure and stores imagery, outputs, account and billing records, and operational logs.
- Mapbox. Supplies the mapping imagery that your photographs are aligned against. To fetch the correct map area we request it by location, so the approximate area of each job is disclosed to the mapping provider. Your photographs themselves are never sent to them, and the requests reach the provider from our servers rather than from your device.
- Google Workspace. Delivers service email, such as address verification.
- Stripe. Payment processing, once paid plans are switched on.
We do not sell your data, and we do not provide your imagery to any third party for their own marketing.
Where your data is held. Imagery, outputs and account records are stored in the United States, in Google Cloud's us-central1 region. If you are in the EU or EEA, your data is therefore transferred to the United States. We rely on Standard Contractual Clauses as the transfer mechanism.
How long we keep it
| Plan | Uploads and outputs |
|---|---|
| Free | 30 days from upload, then deleted |
| Pay As You Go | 7 days from upload, then deleted |
| Other data | Kept for |
|---|---|
| Temporary processing copies | Removed when the job finishes |
| Job records | As long as your account is active, for your job history and billing |
| Account data | As long as your account is active |
| Operational logs | Under our cloud provider's log retention period (30 days for ordinary operational logs, and 400 days for the separate security audit log, which the cloud provider fixes and we cannot shorten) |
| Billing records | As long as tax and accounting law requires |
Independently of the periods above, stored objects are deleted automatically no later than 400 days after they are written.
If you ask us to delete your data sooner, we will, except where we are legally required to keep it, which in practice means billing and transaction records.
Your rights
If you are in the EU or EEA you can ask us to give you a copy of your data, correct inaccuracies, delete it, restrict how we use it, provide it in a portable format, or object to processing based on legitimate interest. You can also withdraw consent where consent is the basis, and complain to your local supervisory authority.
If you ask us to delete your data, we remove your imagery, your outputs and your account. We retain records we are legally required to keep, which in practice means billing and transaction records.
Contact privacy@aivesystems.com. We respond within one month, extendable by two further months for complex requests.
A few more things
- Children. ATLAS is a business tool and is not aimed at anyone under 16. We do not knowingly collect data from children.
- Automated processing. Processing your imagery is a service you request and control. The one automated decision we make about you is the country eligibility check described above, which is based on the country you declare yourself.
- Changes. We update the effective date at the top of this policy and will notify you when a change is material.
2. Terms of Service
a. Acceptance and account
By creating an ATLAS account or submitting a job, you agree to these Terms and to the Privacy Policy above. You must provide accurate account information, including the country you declare, and you are responsible for activity under your account and API credentials.
b. Service availability by country
ATLAS is available only in approved countries. Your declared country is checked automatically on every request, and access is refused if it is not on the approved list. Providing an inaccurate country is a breach of these Terms.
c. Processing capacity and concurrency
ATLAS processes uploaded imagery through a shared GPU processing pool. Each plan is subject to a concurrency limit, which is how many of your jobs may run at the same time. Jobs beyond that limit wait automatically and start as soon as a slot frees up. This is automatic; there is no manual queueing or per-job override.
| Plan | Concurrent jobs |
|---|---|
| Free | 1 at a time |
| Pay As You Go | 1 at a time |
What this means for you. Concurrency describes how many of your own jobs run at once. It is not a dedicated machine and not a guaranteed finish time. The GPU pool scales with demand, but processing time still varies with overall platform load.
d. No service level guarantee
Concurrency settings describe queue behaviour, not a service level agreement. Except where a separate written SLA is agreed with an Enterprise customer, AIVE does not guarantee a specific processing start time, completion time or turnaround, and is not liable for delays caused by queue load, scheduling, maintenance, or upstream GPU capacity constraints.
e. Acceptable use
You may not use ATLAS to upload imagery you do not have the legal right to capture or process, to attempt to circumvent queueing, rate limits, concurrency controls or country restrictions, or to interfere with the service's availability to other customers. You are responsible for ensuring your capture and upload of drone imagery comply with applicable law, including with respect to any people, property or private information incidentally captured.
f. Term, suspension and termination
We may suspend or terminate accounts for breach of these Terms, non-payment, or abuse of the platform, including attempts to manipulate scheduling or to misstate your country. You may cancel your account at any time. Data is handled according to the retention terms in the Privacy Policy above.
g. Governing law and changes
These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Any legal action or proceeding arising out of or relating to these Terms, ATLAS, the Site, or the services must be brought exclusively in the state courts located in Travis County, Texas, or the United States District Court for the Western District of Texas, Austin Division, and each party irrevocably submits to the personal jurisdiction and venue of those courts. We may update these Terms from time to time; material changes will be notified in advance.
Atlas Geo Cloud
Privacy Policy & Terms of Service
Version 0.7 | Effective date: 2026-09-18
1. Privacy Policy
Who we are
AIVE AI Systems Inc. ("AIVE", "we", "us") is the company behind ATLAS, a platform that aligns UAV and drone imagery to mapping imagery and returns georeferenced outputs. For the personal data described in this policy, AIVE is the data controller, meaning we decide why and how that data is processed.
We are incorporated at 1512 W 29th Street, Austin TX 78703, registration number (EIN) 33-4970333.
Questions about your data or this policy: privacy@aivesystems.com, and that this mailbox is monitored.
Privacy Contact:
AIVE AI Systems Inc.
Attention: Privacy Officer
1512 W 29th St, Austin, TX, USA
[privacy@aivesystems.com]
European Economic Area Representative:
AIVE AI Systems Inc.
Attention: EEA Representative
1512 W 29th St, Austin, TX, USA
[privacy@aivesystems.com]
United Kingdom Representative:
jo@leolion.co
Attention: UK Representative
1A Royal Parade, Tilford Road
Hindhead.
GU26 6TD
UK
Who this covers
Anyone who visits our site, signs up for ATLAS, or appears incidentally in uploaded drone imagery, such as people, vehicles or buildings. If you are in the EU or EEA, GDPR applies to how we handle your data.
What we collect
Account. Your email address, first and last name, and the country you declare when you sign up. Your password is held by our identity service as a hash and is never visible to us. We also hold session data.
Billing. Your plan, credit balance and transaction history. When card payments are enabled, a reference identifier linking your account to a payment processor record. We never receive or store raw card numbers.
Your uploads. The imagery itself, the location and camera information the drone embeds in it, any mission details you provide, and the georeferenced outputs we produce. The embedded information typically includes the coordinates, altitude, camera direction and time of each capture, which together describe where and when you flew. Drone imagery can incidentally capture people, vehicles and private property. We treat that as personal data and protect it accordingly. You remain responsible for ensuring your capture and upload comply with the law where the imagery was taken.
Usage data. IP address, request timestamps, job history, and which client or plugin version you are using. Our processing logs also record the coordinates and altitude of each job, together with its identifier, because that information is needed to diagnose failures.
Why we process it
| Purpose | Data involved | Legal basis |
|---|---|---|
| Run your account | Account data | Contract |
| Keep you signed in and secure | Identity data, tokens, IP address | Contract; legitimate interest |
| Georeference your imagery | Uploads and their embedded capture information | Contract |
| Manage processing capacity | Job records, timestamps, plan | Contract |
| Determine service eligibility | The country you declare, held in your account and in your access token | Legal obligation; legitimate interest |
| Billing and fraud checks | Billing data | Contract; legal obligation |
| Rate limiting and abuse prevention | Usage data, IP address | Legitimate interest |
| Support | Contact and account data | Contract |
| Legal compliance, such as tax and law enforcement | Account and billing data | Legal obligation |
| Service emails | Email address | Contract |
Availability by country
ATLAS is offered only in countries on our approved list. The country you declare when you create your account is recorded and carried in your access token, and our services check it automatically on every request. If your declared country is not on the approved list, access is refused.
This check is automatic and is applied uniformly to all accounts. It is based on the country you state yourself. We do not infer your country from your IP address or from your imagery, and we do not independently verify the country you declare.
This restriction is implemented to ensure compliance with applicable export control laws, trade sanctions, and regulatory obligations administered by relevant authorities (including US OFAC sanctions). Customers can view the current list of approved countries at https://www.aivesystems.com/approved-countries.
Who else sees your data
- Google Cloud. Hosts our infrastructure and stores imagery, outputs, account and billing records, and operational logs.
- Mapbox. Supplies the mapping imagery that your photographs are aligned against. To fetch the correct map area we request it by location, so the approximate area of each job is disclosed to the mapping provider. Your photographs themselves are never sent to them, and the requests reach the provider from our servers rather than from your device.
- Google Workspace. Delivers service email, such as address verification.
- Stripe. Payment processing, once paid plans are switched on.
We do not sell your data, and we do not provide your imagery to any third party for their own marketing.
Where your data is held. Imagery, outputs and account records are stored in the United States, in Google Cloud's us-central1 region. If you are in the EU or EEA, your data is therefore transferred to the United States. We rely on Standard Contractual Clauses as the transfer mechanism.
How long we keep it
| Plan | Uploads and outputs |
|---|---|
| Free | 30 days from upload, then deleted |
| Pay As You Go | 7 days from upload, then deleted |
| Other data | Kept for |
|---|---|
| Temporary processing copies | Removed when the job finishes |
| Job records | As long as your account is active, for your job history and billing |
| Account data | As long as your account is active |
| Operational logs | Under our cloud provider's log retention period (30 days for ordinary operational logs, and 400 days for the separate security audit log, which the cloud provider fixes and we cannot shorten) |
| Billing records | As long as tax and accounting law requires |
Independently of the periods above, stored objects are deleted automatically no later than 400 days after they are written.
If you ask us to delete your data sooner, we will, except where we are legally required to keep it, which in practice means billing and transaction records.
Your rights
If you are in the EU or EEA you can ask us to give you a copy of your data, correct inaccuracies, delete it, restrict how we use it, provide it in a portable format, or object to processing based on legitimate interest. You can also withdraw consent where consent is the basis, and complain to your local supervisory authority.
If you ask us to delete your data, we remove your imagery, your outputs and your account. We retain records we are legally required to keep, which in practice means billing and transaction records.
Contact privacy@aivesystems.com. We respond within one month, extendable by two further months for complex requests.
A few more things
- Children. ATLAS is a business tool and is not aimed at anyone under 16. We do not knowingly collect data from children.
- Automated processing. Processing your imagery is a service you request and control. The one automated decision we make about you is the country eligibility check described above, which is based on the country you declare yourself.
- Changes. We update the effective date at the top of this policy and will notify you when a change is material.
2. Terms of Service
a. Acceptance and account
By creating an ATLAS account or submitting a job, you agree to these Terms and to the Privacy Policy above. You must provide accurate account information, including the country you declare, and you are responsible for activity under your account and API credentials.
b. Service availability by country
ATLAS is available only in approved countries. Your declared country is checked automatically on every request, and access is refused if it is not on the approved list. Providing an inaccurate country is a breach of these Terms.
c. Processing capacity and concurrency
ATLAS processes uploaded imagery through a shared GPU processing pool. Each plan is subject to a concurrency limit, which is how many of your jobs may run at the same time. Jobs beyond that limit wait automatically and start as soon as a slot frees up. This is automatic; there is no manual queueing or per-job override.
| Plan | Concurrent jobs |
|---|---|
| Free | 1 at a time |
| Pay As You Go | 1 at a time |
What this means for you. Concurrency describes how many of your own jobs run at once. It is not a dedicated machine and not a guaranteed finish time. The GPU pool scales with demand, but processing time still varies with overall platform load.
d. No service level guarantee
Concurrency settings describe queue behaviour, not a service level agreement. Except where a separate written SLA is agreed with an Enterprise customer, AIVE does not guarantee a specific processing start time, completion time or turnaround, and is not liable for delays caused by queue load, scheduling, maintenance, or upstream GPU capacity constraints.
e. Acceptable use
You may not use ATLAS to upload imagery you do not have the legal right to capture or process, to attempt to circumvent queueing, rate limits, concurrency controls or country restrictions, or to interfere with the service's availability to other customers. You are responsible for ensuring your capture and upload of drone imagery comply with applicable law, including with respect to any people, property or private information incidentally captured.
f. Term, suspension and termination
We may suspend or terminate accounts for breach of these Terms, non-payment, or abuse of the platform, including attempts to manipulate scheduling or to misstate your country. You may cancel your account at any time. Data is handled according to the retention terms in the Privacy Policy above.
g. Governing law and changes
These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Any legal action or proceeding arising out of or relating to these Terms, ATLAS, the Site, or the services must be brought exclusively in the state courts located in Travis County, Texas, or the United States District Court for the Western District of Texas, Austin Division, and each party irrevocably submits to the personal jurisdiction and venue of those courts. We may update these Terms from time to time; material changes will be notified in advance.